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ORDERS

All items are final sale. We can not offer a cancellation once an order has been placed.

We are unable to modify or combine orders at this time.

Definitely! Below the checkout button in your shopping card you will see a "Special Instructions" box - feel free to include a note there that you would like us to add in when we ship your order.

If you are interested in a new commission, please contact Kenzie (info@gracelaced.com), however, please note that we are not currently available for personal or wedding-related commissions.

Nope! Your order confirmation email serves as your receipt. We do not include an invoice when we ship your order.

If you are a shoppe interested in wholesaling prints, notecards, canvases, or enamels please contact our customer service team (support@gracelaced.com) to start a discussion. If you would like to wholesale any of Ruth's books, please contact Harvest House Publishers directly.

Please contact our customer service team (support@gracelaced.com) with your name, order number, and the discount code you wish to have applied to your order. If your order is eligible based on sale stipulations our team will apply the discount to your order and you will receive a refund notification via email.

SHIPPING

During this time and on account of Covid-19 adjustments, shipping timeframes may be slightly longer than usual. Orders of prints, notecards, books, and accessories will be shipped out within 10 business days.

Journals and canvases are produced as-ordered and ship separately. These items can take up to three weeks in production before they ship.

Please plan your shopping accordingly; we are unable to expedite orders at this time.

Under current circumstances all carriers are taking longer than usual to deliver orders and we are unable to guarantee delivery times once an order ships from our studio. If you are purchasing gifts, please be sure to plan accordingly and allow plenty of time to receive your order in advance of when you will need it. As packages are spending longer in transit, we are currently unable to provide replacements or refunds unless the carrier officially declares a package to be lost.  

If you are an international customer, note that it could take more than 6 - 8 weeks for your package to arrive at your doorstep due to shipping delays.

Journals and canvases are produced as-ordered and ship separately. These items can take up to three weeks in production before they ship. Once they are printed and shipped they should arrive within 5-7 days.

We can ship prints and notecards internationally but are not able to ship journals, canvases, or books due to high shipping, insurance, and customs costs. As you progress through your cart at checkout time your shipping rates will update accordingly based on the items in your cart and your country of delivery. Shipping times vary depending on the country of delivery.

Please note that international orders may be subject to customs charges upon receipt. Customers are responsible for any such duties and customs charges that their order may incur. As these vary from country to country, we are unable to estimate what these charges may be and recommend you contact your customs office to learn of what charges to anticipate.

*Please note that due to Brexit regulations we are currently unable to ship to the United Kingdom.

RETURNS

>Due to our small operation all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order.

Studio seconds products are expected to have some slight imperfections like a small spot, ding, or dent - all studio seconds are final sale and not eligible for replacements if damaged in transit.

Please take photos of the incorrect/damaged products you received along with photos of any damages to the packaging it arrived in. Contact Camille (support@gracelaced.com), attaching the photos and including your order number, and we will either refund you the cost of the products or re-send them one time to your shipping address.

Studio seconds products are expected to have some slight imperfections like a small spot, ding, or dent - all studio seconds are final sale and not eligible for replacements if damaged in transit. 

All items are final sale. We can not offer cancellations, refunds or exchanges.

Studio seconds products are expected to have some slight imperfections like a small spot, ding, or dent - all studio seconds are final sale and not eligible for replacements if damaged in transit.

PRODUCTS

All our prints are pre-printed and thus we are not able to change any of the colors or words on the print that appear in the product listing photos. We do offer a number of personalizable prints with opportunities for some customization if you would like to give a special gift.

All of our prints, canvases, journals, and notecards are designed and printed in the US. Our calendar is lovingly designed in the US and printed in China.

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