Shoppe Policies

Our hardworking team in the studio will continue to stay on track with packing and shipping domestic orders until the week of Christmas, but due to expected domestic carrier delays
any orders placed after December 1 may not arrive in time for Christmas.
Please make sure to get your gifts ordered early!

ORDERS

SHIPPING

RETURNS

PRODUCTS


ORDERS

Can I cancel my order?

All items are final sale. We can not offer a cancellation once an order has been placed.

 

Can I make adjustments to my order once it has been submitted?

Once you have placed an order we cannot add or subtract items. If you would like to order additional items, please place a new order. We may be able to combine shipping of your two orders if they are to the same destination - please contact Camille at shipping@gracelaced.com with your two order numbers to inquire if it is possible to combine shipping.

 

Can I include a note with my order?

Definitely! Below the checkout button in your shopping card you will see a "Special Instructions" box - feel free to include a note there that you would like us to add in when we ship your order.

 

Do you do custom orders?

If you are interested in a new commission, please contact Kenzie (info@gracelaced.com), however, please note that we are not currently available for personal or wedding-related commissions.

 

I am purchasing a gift to be shipped to someone else - will an invoice be included?

Nope! Your order confirmation email serves as your receipt. We do not include an invoice when we ship your order.

 

Do you wholesale?

If you are a shoppe interested in wholesaling prints, notecards, canvases, or enamels please contact Gina (orders@gracelaced.com) to start a discussion. If you would like to wholesale any of Ruth's books, please contact Harvest House Publishers directly.


SHIPPING

When will my order ship?

During this time and on account of Covid-19 adjustments, shipping timeframes may be slightly longer than usual. Orders of prints, notecards, books, and accessories will be shipped within 10 business days.

    Journals and canvases are produced as-ordered and ship separately. These items can take up to two weeks in production before they ship.

    Please plan your shopping accordingly; we are unable to expedite orders at this time.

     

    How long will it take for my order to arrive?

    Our team will continue to stay on track with packing and shipping domestic orders until the week of Christmas, but due to expected domestic carrier delays
    any orders placed after December 1 may not arrive in time for Christmas.
    Please make sure to get your gifts ordered early!

    Under current circumstances all carriers are taking longer than usual to deliver orders and we are unable to guarantee delivery times once an order ships from our studio. If you are purchasing gifts, please be sure to plan accordingly and allow plenty of time to receive your order in advance of when you will need it. As packages are spending longer in transit, we are currently unable to provide replacements or refunds unless the carrier officially declares a package to be lost.  

     

    I ordered a journal and/or canvas - when can I expect to receive it?

    Journals and canvases are produced as-ordered and ship separately. These items can take up to two weeks in production before they ship. Once they are printed and shipped they should arrive within 5-7 days.

     

    Do you ship internationally?

    We can ship prints and notecards internationally but are not able to ship journals, canvases, or books due to high shipping, insurance, and customs costs. As you progress through your cart at checkout time your shipping rates will update accordingly based on the items in your cart and your country of delivery. Shipping times vary depending on the country of delivery.

    Please note that international orders may be subject to customs charges upon receipt. Customers are responsible for any such duties and customs charges that their order may incur. As these vary from country to country, we are unable to estimate what these charges may be and recommend you contact your customs office to learn of what charges to anticipate.


    RETURNS

    What is your return policy?

    Due to our small operation all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order.

     

    My order arrived incorrect/damaged - what should I do?

    Please take photos of the incorrect/damaged products you received along with photos of any damages to the packaging it arrived in. Contact Camille (shipping@gracelaced.com), attaching the photos and including your order number, and we will either refund you the cost of the products or re-send them one time to your shipping address.

     

    Can I cancel/exchange/refund my order?

    All items are final sale. We can not offer cancellations, refunds or exchanges.


    PRODUCTS

    Can you change colors/words in an existing print?

    All our prints are pre-printed and thus we are not able to change any of the colors or words on the print that appear in the product listing photos. We do offer a number of personalizable prints with opportunities for some customization if you would like to give a special gift.

     

    Where are GraceLaced products made?

    All of our prints, canvases, journals, and notecards are designed and printed in the US. Our calendar and our Advent box are lovingly designed in the US and are printed in China.

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