Shoppe Policies

In light of the ongoing news and updates regarding Covid-19 we have limited our fulfillment department to meet social distancing guidelines, making sure our studio remains a safe environment for shipping beauty + truth out to our customers. During this time and on account of these adjustments, shipping timeframes may be slightly longer than usual.

ORDERS

SHIPPING

RETURNS


Can I cancel my order?

All items are final sale. We can not offer a cancellation once an order has been placed.

 

Can I make adjustments to my order once it has been submitted?

Once you have placed an order we cannot add or subtract items. If you would like to order additional items, please place a new order. We may be able to combine shipping of your two orders if they are to the same destination - please contact Camille at shipping@gracelaced.com with your two order numbers to inquire if it is possible to combine shipping.

 

Can I include a note with my order?

Definitely! Below the checkout button in your shopping card you will see a "Special Instructions" box - feel free to include a note there that you would like us to add in when we ship your order.

 

Do you do custom orders?

If you are interested in a new commission, please contact Kenzie (info@gracelaced.com), however, please note that we are not currently available for personal or wedding-related commissions.

 

I am purchasing a gift to be shipped to someone else - will an invoice be included?

Nope! Your order confirmation email serves as your receipt. We do not include an invoice when we ship your order.

 

Do you wholesale?

If you are a shoppe interested in wholesaling prints, notecards, canvases, or enamels please contact Gina (orders@gracelaced.com) to start a discussion. If you would like to wholesale any of Ruth's books, please contact Harvest House Publishers directly.


SHIPPING

When will my order ship?

During this time and on account of Covid-19 adjustments, shipping timeframes may be slightly longer than usual. Orders of prints, notecards, books, and accessories will be shipped within 10 business days.

    Journals and canvases are produced as-ordered and ship separately. These items can take up to two weeks in production before they ship.

    Please plan your shopping accordingly; we are unable to expedite orders at this time.

     

    How long will it take for my order to arrive?

    At this time all domestic orders require a bit more time to be delivered. Please plan on a minimum of 4 days for delivery once your order ships from our studio

     

    I ordered a journal and/or canvas - when can I expect to receive it?

    Journals and canvases are produced as-ordered and ship separately. These items can take up to two weeks in production before they ship. Once they are printed and shipped they should arrive within 5-7 days.

     

    Do you ship internationally?

    We can ship prints and notecards internationally but are not able to ship journals, canvases, gift sets or GraceLaced book due to high shipping, insurance, and customs costs. As you progress through your cart at checkout time your shipping rates will update accordingly based on the items in your cart and your country of delivery. Shipping times vary depending on the country of delivery.

    Please note that international orders may be subject to customs charges upon receipt. Customers are responsible for any such duties and customs charges that their order may incur. As these vary from country to country, we are unable to estimate what these charges may be and recommend you contact your customs office to learn of what charges to anticipate.


    RETURNS

    What is your return policy?

    Due to our small operation all items are final sale. Please review all product photos and descriptions thoroughly before submitting your order.

     

    My order arrived incorrect/damaged - what should I do?

    Please take photos of the incorrect/damaged products you received along with photos of any damages to the packaging it arrived in. Contact Camille (shipping@gracelaced.com), attaching the photos and including your order number, and we will either refund you the cost of the products or re-send them one time to your shipping address.

     

    Can I cancel/exchange/refund my order?

    All items are final sale. We can not offer cancellations, refunds or exchanges.

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    Our team is taking extra precautions in response to COVID-19. Click here to read more about our current operations.